Terms & Conditions

Effective Date: October 12, 2024

Welcome to YourMugCreations.com, a website owned and operated by Caro & Co Designs LLC. These Terms and Conditions (“Terms”) govern your use of our website and the purchase of personalized mugs for parents and families seeking personalized gifts. By using our website or purchasing products, you agree to be bound by these Terms. Please read them carefully.

1. General Information

These Terms apply to all visitors, customers, and users of our website.

2. Use of the Website

By accessing or using YourMugCreations.com, you represent that:

  • You are at least 18 years of age, or, if you are under 18, you have the permission of a legal guardian.
  • You agree to comply with these Terms and all applicable laws and regulations.
  • You will not use the website for any illegal, fraudulent, or unauthorized purposes.

We reserve the right to deny access to the website or any part of it to any person for any reason, at our sole discretion.

3. Products and Services

YourMugCreations.com offers personalized mugs for parents and families. While we strive to ensure that all products are displayed accurately, colors, designs, and images shown on the website may vary slightly from the final product due to monitor settings, materials, and manufacturing processes.

Customization

Our products are personalized based on the information and designs you provide. It is your responsibility to ensure the accuracy of the customization details (e.g., names, dates, images). We are not liable for any errors that result from incorrect information provided by you.

Product Availability

All products are subject to availability. We reserve the right to discontinue any product or service without notice, and we are not liable for any losses or damages resulting from the unavailability of products.

4. Pricing and Payment

  • Pricing: All prices listed on our website are in U.S. dollars (USD) and may be subject to change without notice. Prices include taxes where applicable but exclude shipping charges.
  • Payment Methods: We accept major credit cards, debit cards, and other payment methods as specified on the website. By placing an order, you confirm that the payment details provided are valid and authorized.

Errors in Pricing

In the event of an error in the pricing or availability of a product, we reserve the right to cancel the order and refund the amount paid.

5. Order Processing and Shipping

Order Processing

Once your order is placed, we will process it according to the information you provided. You will receive an email confirmation with your order details. Personalized items may require additional time for production.

Shipping

We ship domestically and internationally, depending on the availability of shipping services in your area. Shipping costs are calculated at checkout and vary based on your location. Delivery times provided at checkout are estimates and may vary due to factors beyond our control (e.g., courier delays, customs processing).

We are not responsible for delays or failures in delivery due to incorrect shipping addresses or other factors outside our control.

Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can use this number to track the progress of your shipment through the carrier’s website.

6. Returns and Refunds

Personalized Products

Due to the nature of personalized products, all sales are final. We do not accept returns or exchanges on custom-made items unless the product is defective or incorrect due to an error on our part.

Damaged or Defective Products

If you receive a damaged or defective product, please contact us at [email protected] within 14 days of receiving your order. You may be asked to provide photos of the damage or defect. Upon review, we will arrange for a replacement or refund as appropriate.

7. Intellectual Property

All content on YourMugCreations.com, including images, text, logos, designs, and graphics, is the property of Caro & Co Designs LLC and is protected by copyright, trademark, and other intellectual property laws. You may not copy, reproduce, distribute, or use any content from the website without our express written consent.

8. User-Generated Content

If you submit any content, such as reviews, images, or testimonials, you grant Caro & Co Designs LLC a non-exclusive, royalty-free, worldwide, perpetual, and irrevocable license to use, reproduce, modify, and display such content for marketing or promotional purposes.

You warrant that any content you submit does not infringe on the rights of any third party and is not defamatory, obscene, or unlawful.

9. Limitation of Liability

To the fullest extent permitted by law, Caro & Co Designs LLC will not be liable for any indirect, incidental, punitive, or consequential damages arising from your use of the website, purchase of products, or any other interaction with our business.

In no event will our total liability exceed the amount you paid for the product in question.

10. Indemnification

You agree to indemnify and hold harmless Caro & Co Designs LLC, its officers, directors, employees, and affiliates from any claims, liabilities, damages, or expenses (including legal fees) arising out of your use of the website, violation of these Terms, or any other actions related to your use of our products or services.

11. Privacy

Your privacy is important to us. Our use of your personal data is governed by our Privacy Policy, which is available on the website and incorporated into these Terms by reference. By using our website, you agree to the terms of our Privacy Policy.

12. Governing Law

These Terms and any disputes arising from your use of YourMugCreations.com or purchases made through the website shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of laws principles.

13. Dispute Resolution

Any dispute, claim, or controversy arising out of or relating to these Terms or the use of our website or products shall be settled by binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in Florida, and judgment on the arbitration award may be entered in any court of competent jurisdiction.

14. Modifications to the Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page, and the “Effective Date” will be updated. Your continued use of the website after any changes constitutes your acceptance of the new Terms.

15. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us at:

By using our website, you agree to these Terms and Conditions. If you do not agree with any part of these Terms, please do not use our website or services.