Privacy Policy

Effective Date: October 12, 2024

YourMugCreations.com (“we,” “us,” or “our”) is owned and operated by Caro & Co Designs LLC. We respect your privacy and are committed to protecting the personal data of visitors and customers of our website. This Privacy Policy explains how we collect, use, and protect your personal data when you interact with us, as well as your rights under the General Data Protection Regulation (GDPR) and other relevant privacy laws.

1. Who We Are

2. What Data We Collect

We collect various types of personal data to fulfill orders, provide customer support, and improve your shopping experience. These include:

  • Personal Information: Name, email address, phone number, shipping address, and billing address.
  • Order Information: Details of purchases, including payment method and transaction history.
  • User Account Information: If you create an account, we may collect a username and password.
  • Communication Data: Emails, chat logs, and other messages you send to us.
  • Technical Data: IP address, browser type, device information, and browsing activity on our website.
  • Marketing Preferences: Whether you have consented to receive newsletters or promotional emails.

3. How We Use Your Data

We use your personal data for the following purposes:

  • Order Fulfillment: To process and ship your orders, and to communicate with you about your purchases.
  • Customer Service: To respond to inquiries and support requests.
  • Personalization: To tailor the products you see based on your preferences.
  • Marketing: If you consent, we may send you newsletters, promotional offers, or product updates.
  • Analytics: To improve the performance of our website by analyzing user behavior.
  • Legal Compliance: To comply with legal obligations, such as tax or fraud prevention requirements.

4. Legal Bases for Processing

Under GDPR, we rely on the following legal bases to process your data:

  • Contract Performance: We process personal data to fulfill orders and contracts you enter with us.
  • Legitimate Interest: For purposes such as improving our services and fraud detection.
  • Consent: For sending marketing communications and certain types of cookies.
  • Legal Obligation: To comply with legal requirements and obligations.

5. How We Share Your Data

We do not sell or rent your personal data. However, we may share your information with the following third parties:

  • Service Providers: Shipping companies, payment processors, and IT service providers that help us deliver services.
  • Legal Authorities: If required by law or to protect the rights of our business, we may share your data with law enforcement or other authorities.
  • Business Transfers: If we sell or merge our business, personal data may be transferred to the new owners.

All third parties we work with are contractually bound to handle your data securely and only use it for the specific purposes we’ve outlined.

6. Data Security

We are committed to protecting your personal data by implementing strict security measures, including:

  • Encryption: We use SSL encryption for all transactions to protect your payment information.
  • Access Controls: Only authorized personnel have access to your personal data.
  • Secure Storage: Personal data is stored on secure servers with appropriate technical and organizational measures in place.

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including:

  • Order Information: Retained for at least 7 years to comply with tax and accounting obligations.
  • Marketing Preferences: Retained until you unsubscribe from our communications.
  • User Account Information: Retained until you request deletion of your account.

After these retention periods, personal data will be securely deleted or anonymized.

8. Your Rights Under GDPR

As a resident of the European Economic Area (EEA), you have the following rights regarding your personal data:

  • Right to Access: You can request a copy of your personal data that we hold.
  • Right to Rectification: You can request that inaccurate or incomplete data be corrected.
  • Right to Erasure: You can request that we delete your personal data in certain circumstances.
  • Right to Object: You can object to our processing of your data based on legitimate interest or for direct marketing purposes.
  • Right to Restriction: You can ask us to temporarily stop processing your personal data under certain conditions.
  • Right to Data Portability: You can request that we transfer your data to another service provider in a structured, commonly used, and machine-readable format.
  • Right to Withdraw Consent: If we are processing your data based on consent, you can withdraw your consent at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month as required by GDPR.

9. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal data from children. If you believe we have collected information about a child, please contact us so we can delete it.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. You can control or disable cookies through your browser settings. For more information, please refer to our Cookie Policy.

11. International Data Transfers

If you are located outside the United States, your data may be transferred to, and processed in, the United States, where data protection laws may differ from those in your country. We ensure that appropriate safeguards are in place, such as standard contractual clauses, to protect your data during such transfers.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. We will notify you of significant changes by posting the new Privacy Policy on this page, and where appropriate, notifying you by email.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:

By using our website, you consent to the collection, storage, and use of your personal data as described in this Privacy Policy.

This Privacy Policy complies with GDPR and other applicable privacy laws to ensure transparency and protect your users’ personal data.